Below are frequently asked questions, you may find the answer for yourself.
Right now, we offer Ground Shipping & Air Shipping options. According to your delivery location, the available method will be selected automatically.
No, we do not ship internationally at the moment. But we will offer this shipping option very soon. So stay tuned for regular updates.
Once the payment is successfully received, we ensure that orders are delivered within 4–5 working days. However, delivery timelines may vary according to your location and the availability of the courier service.
In order to provide you with faster and more reliable services currently the Cash on Delivery option has been paused. We accept all prepaid online payments through trusted and secure gateways.
You can opt for Cash on Delivery , via Amazon, and Flipkart for MerciAura products at the moment. But for the best pricing and priority shipping , we recommend that should place your prepaid order directly on our website .
Yes, it is absolutely safe! Don’t worry, shopping with Merci Aura is 100% safe and secure because we use Razorpay , it is one of India’s most trusted & bank-approved payment gateways.
Our security includes the following:
We assure that your personal and payment information will remain fully private and protected throughout your shopping journey. Your security is our priority, so shop confidently with no worries!
To place an order, all you need to do is simply browse our products, add the desired products to the cart, and then proceed to checkout. Enter your details, complete the payment, and your order is placed successfully.
If you want to cancel or change your order, you can cancel within 2 hours of placing your order. Contact our support team via email or WhatsApp. If your order has already been shipped, it cannot be modified or cancelled.
Yes, you can enjoy a smoother experience, faster checkout, and easy order tracking by creating an account with us. Not only this, but you get access to our exclusive offers.
Once your order is dispatched, a tracking link will be sent to you via email or SMS. You can check out the real-time courier updates there
If your order arrives damaged or incorrect, we’ll replace it right away. Just share an unboxing video within 24 hours of delivery so we can help you faster. If you wish to replace an item, please initiate a return and place a new order.
